Who We Are

BricolageHT is a professional Practice Transformation Specialty consulting company, where the passion is in building workplace cultures and workflows which support diverse healthcare teams who care for people. We will coach, shift, shape, and inspire your workforce through relational coordination and structural interventions where each team member is empowered to work at their highest level of expertise. 

Combining Relational Coordination and Transformative Models of Organizational Change with ground level tactical assistance to hardwire work process interventions is what we do. This work begins with a conversation, assessing the current state, applying shared meaning to the desired state, and the subsequent activity of trusted team experimentation to close the gap. 

Proven Improved Performance Outcomes areas include:

  • Quality and Safety
  • Efficiency and Finance
  • Patient Well-Being
  • Worker Well-Being and Retention
  • Learning and Innovation

The question now is… What do we want to create? Where do we begin? 

Susan Thorn is a Registered Nurse in Healthcare Leadership and Organizational Management Specialist with more than 20 years in the Community and Hospital Based Ambulatory Clinic Setting. She holds a Bachelors in Nursing, a Master’s Degree in Organizational Management, and is a PhD Candidate in Psychology and Industrial Organizational Engineering.

Our Services

Merger and Acquisition Partnership (MAP) Talent & Knowledge Retention
Professional and Personal Lifestyle Coaching
Patient Care Workflow Optimization